FAQ — Frequently Asked Questions
FAQ — Frequently Asked Questions
Quick answers about orders, shipping, payments, and products.
🛒 Orders
How do I place an order?
Choose the products and add them to your cart. At checkout, fill in your details and select the payment method. You will receive a confirmation email.
Can I change or cancel my order?
Please contact us as soon as possible via Contacts. If it hasn't been dispatched yet, we can change or cancel it.
🚚 Shipping & Delivery
What are the delivery times?
Mainland Portugal: 24–48 business hours. Islands and Spain: 2–4 business days.
How much does shipping cost?
Free for purchases over €55. Below this amount, the cost is calculated at checkout.
Do I receive a tracking code?
Yes. As soon as the order is dispatched, we will send the tracking information by email.
💳 Payments
What payment methods do you accept?
MB Way, Credit/Debit Card, and PayPal. All payments are encrypted and secure.
Do prices include VAT?
Yes, all prices include VAT at the current legal rate.
🏋️ Products & Supplements
Are the products authentic?
We only work with official brands and 100% authentic products, with quality control and transparent labeling.
How should I store supplements?
Store in a cool, dry place, away from direct light. Keep the packaging tightly closed after use.
↩️ Returns & Refunds
Can I return an item?
Yes, you have 14 days after delivery to return an item, provided the product is sealed and in perfect condition. Please consult our Return Policy.